Frequently AskedQuestions

No, all online submissions should be treated as provisional requests only. A booking is only legally finalized once our dispatch team has reviewed the logistics and sent a secondary "Confirmation Email" to your registered address.

Mobile mechanics navigate unpredictable variables such as Bradford traffic density and previous job overruns. We allow a 30-minute window on either side of your slot to ensure the technician can arrive safely and prepared for your specific repair.

Yes, same-day slots are frequently available; however, these are not confirmed until a team member contacts you directly. We may offer a slightly adjusted time slot that better aligns with the current fleet movement in your specific zone.

We require the vehicle to be parked on a level, stable surface with at least one meter of clearance around the work area. Please ensure the keys are accessible and any locking wheel nut keys are located prior to the technician's arrival to prevent delays.

While we require an adult to be present at the start to hand over keys and discuss the fault, you are not required to stay outside. Our technicians can perform the work independently and will notify you via phone or doorbell once the service and safety checks are completed.

It is the customer's responsibility to ensure our service fleet has authorized access to the premises. If a technician is denied entry by security, this will be treated as an aborted call-out, and the standard call-out fee will remain payable.

For safety reasons, we cannot perform heavy mechanical work or jacking procedures on significant slopes. If your driveway is unsuitable, the technician will attempt to find the nearest safe, level roadside location to complete the repair safely.

Cancellations are free of charge provided they are made at least 48 hours before the scheduled slot. This allows us enough time to reallocate the technician to another customer who may be in an emergency situation.

When a cancellation occurs within the 48-hour window, we reserve the right to retain up to 20% of the booking value. This covers the administrative overheads and the loss of labor revenue that cannot be recovered at such short notice.

Our standard rates apply during normal business hours; however, emergency Sunday or Bank Holiday attendances carry a premium surcharge. This will always be disclosed and agreed upon during the confirmation call before we dispatch a unit.

Our standard 12-month guarantee covers both the mechanical integrity of the new part and the technician's labor for fitment. This ensures that if a component fails due to a manufacturing defect within one year, SSK Mechanics will replace it at zero cost to the client, providing total peace of mind for new installations.

Used parts have an unknown service history and pre-existing fatigue levels that we cannot verify. To maintain our professional standards, we fit these at the customer's risk; if the part fails shortly after installation, the customer remains liable for the labor costs of the initial fitment and any subsequent removal.

We offer a "Fitment-Only" service for parts provided by the customer. However, we cannot warrant the compatibility or longevity of these items. If the part is found to be incorrect or defective upon unboxing, a call-out fee and labor-time charge will still apply for the technician's attendance and diagnostic efforts.

Yes, components such as brake pads, wiper blades, and bulbs are subject to friction and environmental degradation. While we guarantee the quality of the fitment, these items do not carry a 12-month failure warranty as their lifespan depends entirely on the vehicle's mileage and the owner's driving style.

Your manufacturer's warranty remains fully protected under the "Block Exemption" regulation. By using OE-quality parts and following the official manufacturer service schedules, we provide a service that is legally recognized as equivalent to a main dealer, but at a significantly more competitive price point.

Our fleet is equipped with dealer-level interfaces capable of accessing every subsystem in the vehicle. We don't just read "Generic OBD" codes; we interrogate the body control modules, transmission computers, and airbag systems to find the root cause of complex electronic faults that basic scanners often miss.

A standard drive often fails to reach the temperatures needed to clear a heavily soot-loaded filter. Our diagnostic equipment triggers a "Static Regeneration," where the ECU controls the engine speed and fuel injection timing to incinerate soot deposits safely while the vehicle is stationary, clearing the blockage effectively.

Yes, once the mechanical fault (such as a faulty injector or heater) has been rectified, our technicians can perform a system reset. This clears the non-start countdown on your dashboard, allowing the vehicle to return to normal operation and preventing a total lockout of the ignition system.

Yes. Modern BMWs use an Intelligent Battery Sensor (IBS) that adjusts the alternator's charging profile as the battery ages. If you do not register a new battery, the system will overcharge it, significantly shortening the life of the new unit and potentially damaging the vehicle's Power Management module.

The 1.0 EcoBoost belt runs in oil and can shed debris that blocks the oil pickup pipe. We perform a diagnostic oil pressure test and can use a specialized "Belt Gauge" to check for swelling through the filler neck, providing an early warning before catastrophic engine failure occurs.

On models equipped with SBC, the brakes are electronically controlled and can apply 100 bar of pressure even with the ignition off. Our tools allow us to "Deactivate" the system safely before performing any brake work, ensuring the safety of the technician and preventing damage to the hydraulic unit.

Yes, after replacing a height sensor or air bag, the vehicle often sits unevenly. We use our diagnostic software to recalibrate the Electronic Air Suspension (EAS) modules, setting the exact millimeter heights for each corner to ensure the vehicle is perfectly level and the ride quality is restored.

While we do not perform high-voltage battery repairs, we provide full support for the 12V auxiliary systems on Tesla and other EVs. This includes battery replacement and low-voltage diagnostic scanning, which are the most common causes of "System Shutdown" errors in electric vehicles.