Updated 28/05/2025

Terms and Conditions

Welcome to SSK Mobile Mechanics (trading name of SSK Mechanics). These Terms and Conditions outline the agreement between you, the customer, and SSK Mobile Mechanics for services booked through our various channels. By booking a service with us, you agree to be bound by these terms, which are designed to ensure a clear and fair process for everyone.

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SSK Mobile Mechanics is a mobile vehicle repair and maintenance service operating primarily in Bradford and its surrounding areas. We are committed to protecting your privacy and handling your data in an open and transparent manner.

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We collect various types of information to provide and improve our services to you. This includes:

A. Personal Information You Provide:

  • Contact Information: Name, address (including postcode for service location), email address (e.g., bookings@sskmechanics.com), and phone number.
  • Vehicle Information: Make, model, year, registration number, VIN (Vehicle Identification Number), and details of issues or services required.
  • Payment Information: Details required to process payments (e.g., credit/debit card details) through secure payment gateways. We do not store full payment card details on our servers.
  • Communication Content: Information you provide when you communicate with us via phone, email, or our website’s contact forms.

B. Information We Collect Automatically:

  • Website Usage Data: Information about how you interact with our website, such as IP address, browser type, operating system, referral source, pages viewed, and duration of visit. This helps us improve our website’s functionality and user experience.
  • Device Information: Information about the device you use to access our services, including hardware model and unique device identifiers.

C. Information from Other Sources:

  • We may receive information about you from third-party partners (e.g., online booking platforms) if you use their services to book with us, always in accordance with their privacy policies.
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We use the information we collect for various purposes, including:

  • To Provide Services: To schedule, confirm, and carry out mobile mechanic services at your location.
  • To Process Payments: To process transactions for services rendered and parts supplied.
  • To Communicate With You: To respond to your inquiries, provide customer support, send service confirmations, updates, and reminders.
  • For Internal Operations: To manage our business, troubleshoot problems, perform data analysis, identify usage trends, and improve our website and services.
  • For Safety and Security: To ensure the safety of our mechanics and customers, prevent fraudulent transactions, and monitor against theft.
  • For Legal Compliance: To comply with applicable laws, regulations, and legal processes.
  • Marketing (with consent): To send you promotional communications about new services, special offers, or other information we think you might find interesting, only where you have explicitly consented to receive such communications.
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We may share your information in the following situations:

  • With Our Mechanics and Staff: To enable them to perform the services you have booked.
  • With Payment Processors: To facilitate secure payment transactions.
  • With Trusted Partner Garages: If your vehicle requires a repair that cannot be completed mobile, and with your explicit permission, we may share necessary vehicle and contact details with our local partner garages in Bradford or other areas.
  • For Legal Reasons: If required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
  • Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

We do not sell, rent, or lease your personal information to third parties for their marketing purposes.

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In accordance with the General Data Protection Regulation (GDPR), you have certain rights regarding your personal data:

  • Right to Access: You have the right to request copies of your personal data we hold.
  • Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
  • Right to Erasure: You have the right to request that we erase your personal data under certain conditions.
  • Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
  • Right to Object to Processing: You have the right to object to our processing of your personal data under certain conditions.
  • Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us at bookings@sskmechanics.com. We will respond to your request within one month.

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We implement reasonable technical and organizational measures designed to protect your personal information from unauthorized access, use, alteration, and disclosure. However, please be aware that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

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We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, typically for the duration of our relationship with you and for a reasonable period thereafter to comply with our legal obligations (e.g., tax, accounting, or warranty purposes).

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Our services are not intended for individuals under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child without verification of parental consent, we take steps to remove that information from our servers.

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We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

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If you have any questions about this Privacy Policy, your data, or would like to exercise any of your data protection rights, please do not hesitate to contact us:

Email: bookings@sskmechanics.com

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At SSK Mobile Mechanics, we strive for 100% customer satisfaction. If you are unhappy with any aspect of our service, we encourage you to follow our complaints procedure:

  1. Initial Contact: Please contact us as soon as possible after the issue arises, providing full details of your complaint. You can reach us via email at bookings@sskmechanics.com.
  2. Investigation: We will thoroughly investigate your complaint, which may involve reviewing service records, speaking with the mechanic involved, or arranging a follow-up inspection.
  3. Resolution: We aim to resolve all complaints fairly and efficiently within 10 working days. We will communicate our findings and proposed resolution to you promptly. Your satisfaction is our priority.
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We are committed to protecting your privacy. We collect and process your personal data strictly in accordance with applicable data protection laws and our comprehensive Privacy Policy, which is available on our website. Your information will be used solely for the purpose of providing our services and will not be shared with unauthorized third parties without your explicit consent, except where legally required.

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These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

For any questions, clarifications, or to discuss your booking, please do not hesitate to contact us at bookings@sskmechanics.com. We look forward to providing you with excellent mobile mechanic service in Bradford.

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